Terms of Service
TECNOSTYL SRL with registered office in Milan – Via dei Mille 20, C.F. and Reg. Imp. of Milan n. 06684200154, VAT no. 06684200154 is the owner of the site WWW.TECNOSTYL.COM
1. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
1.1 – The contract stipulated between TECNOSTYL SRL and the Customer must be considered concluded with the acceptance, even if only partial, of the order by TECNOSTYL SRL This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
1.2 – If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 50 and following of Legislative Decree 206/05.
1.3 – Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
2. PURCHASE METHOD
2.1 – The Customer can only purchase the products present in the electronic catalog of the WWW.TECNOSTYL.IT site at the time of placing the order, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure. All purchasing support information (Glossary, Buying Guide, etc …) are intended as simple generic information material, not referable to the real characteristics of a single product.
2.2 – Correct receipt of the order is confirmed by TECNOSTYL SRL by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and an Order Number, to be used in any further communication with TECNOSTYL SRL, The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections. , using customer service.
2.3 – In case of non-acceptance of the order, TECNOSTYL SRL guarantees timely communication to the Customer.
3. TERMS OF PAYMENT
3.1 – Credit card: in cases of purchase of goods with a credit card payment method, the credit card will be debited at the same time as the order is processed.
3.2 – TECNOSTYL SRL reserves the right to request additional information from the Customer (eg landline phone number) or to send copies of documents proving ownership of the card used. In the absence of the required documentation, TECNOSTYL SRL reserves the right not to accept the order.
3.3 – At no time during the purchase procedure TECNOSTYL SRL. is able to know the information relating to the buyer’s credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. TECNOSTYL SRL can keep such data only on the explicit request and consent of the customer: in this case TECNOSTYL SRL guarantees that such data are stored according to certified safety standards and that they are always displayed in masked mode.
3.4 – Purchases via PayPal: in cases of purchase of goods with PayPal payment methods, at the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made.
4. METHOD AND DELIVERY COSTS
4.1 – TECNOSTYL SRL can only accept orders for delivery in Italy, San Marino and Vatican City. However, delivery to the towns of Livigno, Trepalle and Campione d’Italia is excluded.
4.2 – For every order placed on the WWW.TECNOOSTYL.IT site, TECNOSTYL SRL issues an accompanying invoice for the material shipped. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. After the invoice has been issued, it will not be possible to make changes to it.
4.3 – Delivery costs, if any, are charged to the customer and are clearly stated when placing the order. Nothing more is owed by the Customer with respect to the total order.
4.4 – No responsibility can be attributed to TECNOSTYL SRL in case of delay in the order or delivery of the order.
The delivery of the order is intended on the street level except for:
- different communication from our customer service,
- as provided in the product data sheet,
- the explicit purchase of delivery to the floor, where foreseen.
Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the accompanying invoice
- that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or strapping).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, affixing WRITTEN CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, eg. “Punctured packaging”, “crushed packaging” , etc.) on the courier’s proof of delivery. Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, in accordance with the procedures set out in this document.
4.6 – In case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the TECNOSTYL SRL warehouses.
5.RIGHT OF WITHDRAWAL
5.1 – Pursuant to art. 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference in the order form VAT number), you have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
To exercise this right, the customer, within 14 calendar days from the date of receipt of the goods, must contact the TECNOSTYL SRL customer service via mai A email@example.com, at the number 02 .36639171 or send a communication by registered letter with receipt of return, declaring that you want to make use of the right of withdrawal to:
Customer Service – TECNOSTYL SRL
Via Lucio Fontana, 7
20090 Segrate (MI)
Tel .: 02 – 2169141
An operator of TECNOSTYL SRL will allow you to make an appointment for collection at the Customer’s home by a courier sent by TECNOSTYL SRL. The Customer will not pay anything for the return of the product. TECNOSTYL SRL will also proceed, within 30 days from the return of the goods, to the re-credit of the amount after verifying the integrity of the goods and withholding only the amount of shipping costs. The re-credit will take place by bank transfer; it will be the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN and current account holder). Alternatively, the Customer may request a refund by bank check.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used according to normal diligence, without any signs of wear or dirt.
- The right of withdrawal is however subject to the following conditions:
- the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, attached software, etc …);
- the law does not apply: (i) to audiovisual products or sealed computer software (including those attached to hardware material), once opened; (ii) to products made to measure or clearly personalized.
- the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging, we recommend inserting it in a second box, on which to affix the label provided by TECNOSTYL SRL bearing the RMA number (return authorization code); in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
- the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the Customer;
- upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, TECNOSTYL SRL will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
- The right of withdrawal is totally lost, for lack of the essential condition of integrity of the asset (packaging and / or its contents), in cases where TECNOSTYL SRL ascertains:
- the non-diligent use of the asset that has compromised its integrity, or the use of any consumable materials; – the lack of the external packaging and / or the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, …);
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the goods will remain at the TECNOSTYL SRL headquarters, available to the Customer for collection at his expense.
All products sold by TECNOSTYL SRL. they are covered by the manufacturer’s conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 206/05. To use the warranty, the customer must keep the invoice.
6.1 -The 24-month warranty pursuant to Legislative Decree 206/05 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In case of lack of conformity, TECNOSTYL SRL provides, at no cost to the Customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated.
6.2 – In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, TECNOSTYL SRL. may proceed at its discretion to refund the amount paid taking into account the use of the goods or to replace it with a product of equal or superior characteristics.
6.3 – The repair or replacement times of the product depend exclusively on the manufacturer’s policies and no damage can be requested from TECNOSTYL SRL. for any delays in carrying out repairs or replacements.
6.4 – In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc … ); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided. The Customer will be provided with an authorization number for the return of the product (RMA) which must be indicated on the outside of the packaging, following the instructions provided directly in the relevant authorization e-mail.
7.1 – The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer. TECNOSTYL SRL. guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree no. 196 of 30.06.03. Complete information on the site in the Privacy section.
The data controller is TECNOSTYL SRL
Customer Service – TECNOSTYL SRL
Via Lucio Fontana, 7
20090 Segrate (MI)
Tel .: 02 – 2169141
7.2 – Applicable law The sales contract between the customer and TECNOSTYL SRL
it is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan.